Urban Nest Return Policy

Last updated: 9 September 2026

Summary

• Do we accept returns? Yes.

• How long do I have? 30 days from the day your order is delivered.

• How do I start one? Email info@urban-nest.online with your order number.

• Who pays return shipping? You do, unless the item arrived damaged, faulty or incorrect — then we do.

• When do I get my money back? Within 15 days of us receiving the returned item.

The full policy is set out below.

Return Window

Eligible products may be returned within 30 days after confirmed delivery. Because our standard delivery estimate is 7–9 days after a 1–3 business day processing time, this window always begins once the order is in your hands — never before. Return requests submitted outside this period may not be accepted unless required by applicable law.

Return Eligibility

To qualify for a return, the product must generally be:

• In its original condition

• Unused and free from cooking residue

• Returned with its original packaging

• Returned with all included components and accessories

• Accompanied by proof of purchase

Do not return a product before receiving return instructions and, when required, return authorization from Urban Nest.

Starting a Return

Contact info@urban-nest.online and provide:

• Your name

• Order number

• Product being returned

• Reason for the return

• Photographs when the item is damaged, defective, or incorrect

We reply to return requests within 1–2 business days, Monday to Friday. Approved returns should be sent to the address provided after approval.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot process a refund for a return we do not receive.

Original shipping charges are non-refundable, except where the product is defective, incorrect, damaged in transit, or applicable law requires otherwise. Where an item arrives damaged, defective, or incorrect, UrbanNest LLC covers the cost of return shipping and refunds the original shipping charge.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. Contact us within 7 days if an item is damaged, defective, incomplete, or different from what you ordered.

Include your order number and clear photographs so we can evaluate the issue and provide an appropriate resolution. This is in addition to, not instead of, your 30-day return right.

Non-Returnable Items

The following items may not qualify for return:

• Cookware showing signs of use, cooking residue, damage, or improper care

• Products missing original components

• Final-sale items clearly identified before purchase

• Gift cards

• Personalized products

• Items otherwise excluded by applicable law

This does not limit rights relating to defective or misdescribed products.

Refunds

We will inspect approved returns after receipt. If accepted, the refund will be issued to the original payment method within 15 days.

Your bank or payment provider may require additional time to post the refund.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item in line with this policy and place a separate order for the item you want.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after processing or shipment has started.

Consumer Rights

Nothing in this Urban Nest return policy limits statutory consumer rights, consumer protection laws, or other rights that apply in your jurisdiction.

Contact Us

For return or refund assistance, contact us Monday to Friday, 9:00am – 5:00pm CST:

UrbanNest LLC
1008 Ravendale Ct, Naperville, IL 60540, United States
info@urban-nest.online