Refund policy
This refund and return policy applies to all orders placed with UrbanNest LLC. It explains return eligibility, how to start a return, who pays return shipping, refund timing, exchanges and cancellations.
In short: we accept returns; you have 30 days from delivery to request one; email info@urban-nest.online with your order number to start; you pay return shipping unless the item arrived damaged, faulty or incorrect; refunds are issued within 15 days of us receiving the item.
Return window. You have 30 days from confirmed delivery to request a return. Our standard delivery estimate is 7–9 days after 1–3 business days of processing, so this window always begins once the order is in your hands. Requests made after this period may not be accepted unless required by applicable law.
Return eligibility. To be eligible for a return, the item must be in the same condition you received it: unused, free from cooking residue, in its original packaging, with all included components and accessories, and accompanied by proof of purchase.
How to start a return. Contact info@urban-nest.online with your name, order number, the product being returned, the reason for the return, and photographs if the item is damaged, defective or incorrect. We reply within 1–2 business days. Do not send an item back before receiving return instructions from us. Items sent back without an approved return request will not be accepted.
Return shipping. Customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot issue a refund for a return we do not receive. Original shipping charges are non-refundable.
Where an item arrives damaged, defective or incorrect, UrbanNest LLC covers the cost of return shipping and refunds the original shipping charge.
Damaged, defective or incorrect items. Please inspect your order on delivery and contact us within 7 days if an item is damaged, defective, incomplete or different from what you ordered. Include your order number and clear photographs so we can evaluate the issue and put it right. This is in addition to, not instead of, your 30-day return right.
Non-returnable items. The following may not qualify for return: cookware showing signs of use, cooking residue, damage or improper care; products missing original components; final-sale items clearly identified before purchase; and gift cards. This does not limit your rights in relation to defective or misdescribed products.
Refunds. We inspect approved returns on receipt. If accepted, your refund is issued to the original payment method within 15 days. Your bank or card issuer may need additional time to post the refund.
Exchanges. We do not offer direct exchanges. If you would like a different product, please return the original item in line with this policy and place a separate order.
Order cancellations. Contact us as soon as possible if you need to cancel. Cancellation cannot be guaranteed once processing or shipment has begun.
Consumer rights. Nothing in this policy limits statutory consumer rights that apply in your jurisdiction.
Contact.
UrbanNest LLC
1008 Ravendale Ct, Naperville, IL 60540, United States
info@urban-nest.online
Monday to Friday, 9:00am – 5:00pm CST